When you arrive, there will be a brief consultation with a medical form to complete. You will be asked to remove your shoes and socks. You can either lie down or sit up on my treatment couch, whatever you prefer. You can then relax, whilst listening to soothing music, close your eyes and enjoy a very calming treatment.

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Clients wishing to have a home treatment within 20 miles of Haverhill will incur a travel fee of £15 to be paid in advance.

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I will arrive 10 minutes before your appointment time to set up, to ensure your treatment starts on time.

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Waiting time – I will wait for 10 minutes outside your property, should no one answer after this time, the full treatment price will be incurred.

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Should you wish to have an appointment outside the allotted appointment times, please call or message me to arrange.

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Payment can be made by cash, debit or credit card or bank transfer. If you have a private health cash plan or health insurance, you may be able to reclaim all or part of the cost of your treatment using a receipt containing my accreditations.

 

All new customers will be required to secure their first booking with a £20 deposit made by debit or credit card or bank transfer. This will be deducted from the full treatment price on arrival.

 

Gift vouchers are available.

 

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Please try to give as much notice as possible

 

48 hours - no charge

24 - 48 hours or less - 50% of the treatment cost

Less than 24 hours – 100% of the treatment cost

No shows – 100% of the treatment cost

 

Late arrivals will result in reduced treatment time with full treatment cost charged.

Lateness of 10 minutes or more for an appointment under 1 hour will be classed as a no show, no treatment will be given and the full treatment cost will be charged.

Lateness of 20 minutes or more for an appointment of 1 hour or longer will be classed as a no show, no treatment will be given and the full treatment cost will be charged.

No shows will be charged the full treatment cost with no treatment given.

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Exceptional circumstances will be deemed at my discretion.

 

 

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Please note, if you have paid a deposit and you wish to move your appointment date or cancel your appointment, you must give 48 hours’ notice for your deposit to be refunded, any later time frame and the above-mentioned charges will be applicable.

 

 

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If you have any allergies, please inform me in advance of the treatment so I can provide other treatment products if necessary.

All products I use are handmade by Flying Wild using certified organic ingredients, suitable for all skin types, vegan friendly, not tested on animals.

No liability will be taken for any reactions to products used throughout the treatments.

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The following privacy notice explains what information I collect, for what purpose and why.

 

I collect or use the following information to provide services and goods, including delivery:

 

• Name and contact details

• Address

• Date of birth

 

I also collect or use the following special category information to provide services and goods, including delivery:

 

• Health information

 

 

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When collection and using your personal information under UK data protection law, we must have a “lawful basis”. In the UK GDPR there are a list of possible                     Which lawful basis we rely on may affect your data protection rights, please see below a brief of your data protection rights. For further information on your data protection rights and the exemptions which may apply, see the ICO’s website:

 

Your right of access – you have the right to ask for copies of your personal information. You have the right to ask who we share this information with. You may request all the information held about you, however, there are some exemptions which means you may not receive all the information.

 

Your right of restriction of processing – you have the right to ask for personal information to be corrected if it is inaccurate or deleted.

 

Your right to erasure – you have the right to ask for your personal information to be deleted.

 

Your right to restriction of processing – you have the right to ask to limit the way your personal information is used.

 

Your right to data portability – your have the right to ask for your personal information to be transferred to you or to another organisation.

 

Your right to withdraw consent – you have the right to withdraw your consent to the use of your personal information.

 

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You may exercise one or all the above rights by making contact using the contact details at the bottom of this privacy notice. Should you make a request, you must receive a response within one month.

 

To make a complaint

Should you have any concerns or wish to make a complaint about the use of your personal information, you can make a data protection complaint to:

Email:

 

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If you are not happy or do not agree with the response received, you may make a complaint to the ICO.

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